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Welcome to 24 Hour Telephone Banking! Western Reserve Bank’s 24 Hour Telephone Banking gives you free access to your accounts 24 hours a day, 7 days a week, simply by using your touch-tone phone. You can check your balances, get a list of recent transactions, transfer funds, make a loan payment, or receive a fax of your statement. It’s easy, it’s convenient, and it’s free! STEPS FOR USING 24 HOUR TELEPHONE BANKING: STEP 1: Before you call, have your account numbers handy. Call using a touch-tone phone: Toll-free 1-866-805-BANK (2265) STEP 2: Listen to the welcome message, and choose one of the following:
STEP 3: You will be asked to enter your account number followed by the # sign, and account type (see MENU). You will then be asked to enter your Personal Identification Number (PIN). NOTE: The first time you call, you should enter the last 4 digits of your social security number as your PIN. The system will respond “Your PIN has expired” and you will be prompted to choose a new PIN number. Please remember your new PIN, and keep it confidential. TO RETURN TO THE MAIN MENU, press
TO TALK TO SOMEONE AT THE BANK, press
Enter your account number and # sign, then press:
Enter your Personal Identification Number (PIN) and # sign After you are signed in to your account, you will hear your account balance and last deposit. For additional information, press:
* Reminder: Transfers from savings and money market accounts are limited by federal law to six (6) per month, including telephone and automatic transfers. Please call us or refer to your account disclosures for specific details.
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